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One of the challenges that occupies anyone planning a new CRM project is how to guarantee adoption ...
Did you know that a third of all CRM implementations fail? That's the conclusion of research cited by the Harvard Business Review. The same study found that one of the main reasons CRM implementations fail is that they're too complex and don't have a clear focus ...
In research recently published by McKinsey, taking a broad and systematic approach to the customer journey was found to increase customer satisfaction as much as 10%. Another study, by Boston Consulting Group, found that companies able to significantly rethink and modernize their customer journey reduced costs by up to 25% and achieved margins 15% better than average...
Beagle Research Group took a different approach in a recent research project sponsored by Zoho Corporation. During the winter of 2020 Beagle asked rank and file employees what they thought. Beagle's specific interest was to better understand employee engagement, and to be complete, Beagle also asked about management, from the employee perspective, as well as technology...
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